We are there for you.
For individual questions and requests, please contact our Customer Contact Centre directly. You can contact us in the following ways:
By email: mercedes-benz-vietnam@mercedes-benz.com
By phone: 1800 400110
Frequently asked questions
- Which vehicles are available in the Mercedes-Benz Online Store?
- How does online ordering work in the Mercedes-Benz Online Store?
- Can I cancel my order?
- How do I get my vehicle?
- My desired vehicle is not available in the Mercedes-Benz Online Store. What can I do?
Frequently Asked Questions.
Your order - this is how it works.
This is how you can find your ideal Mercedes-Benz model.
Call our hot line:
Hours of operation of the customer care center (CCC):
- Star Assist 24h: 24/7
- Car sales & test drive: Monday through Saturday – 8am-10pm
- After-sales: Monday through Friday – 8am-5pm