Mercedes‑Benz support and Frequently Asked Questions
We are there for you.
For individual questions and requests, please contact our Customer Contact Centre directly. You can contact us in the following ways:
By email: mercedes-benz-vietnam@mercedes-benz.com
By phone: 1800 400110
Frequently asked questions
- Which vehicles are available in the Mercedes-Benz Online Store?
- How does online ordering work in the Mercedes-Benz Online Store?
- Can I cancel my order?
- How do I get my vehicle?
- My desired vehicle is not available in the Mercedes-Benz Online Store. What can I do?
Frequently Asked Questions.
Your order - this is how it works.
This is how you can find your ideal Mercedes-Benz model.
Call our hot line:
Hours of operation of the customer care center (CCC):
- Star Assist 24h: 24/7
- Car sales & test drive: Monday through Saturday – 8am-10pm
- After-sales: Monday through Friday – 8am-5pm