Here you will find information on general topics relating to the Mercedes-Benz Online Store.

• Advantages in the Online Store
  
• Vehicles and test drive
  
• Personal consultation
  
• Registration and login
  
• Data security

What advantages do I have in the Mercedes-Benz Online Store?

The Mercedes-Benz Online Store has many advantages for you - here you can reserve the vehicle of your choice easily and conveniently.

• Attractive offers
  We offer you attractive conditions for your dream vehicle.
  
  
• Fast availability
  All vehicles are directly available in the Mercedes-Benz Online Store - your dream vehicle is ready for pick up within 2 - 3 weeks of signing the contract. The exact date of vehicle delivery depends, among other things, on vehicle registration and payment processing. The authorised Mercedes-Benz dealer of your choice will coordinate the exact handover date with you.
  
  
• Large range of vehicles directly from the manufacturer
  Choose from a large and varied selection of new vehicles directly from the manufacturer.
  
  
• Individual consultation from experts
  Get free individual consultation from our customer service experts - by phone or email.
  
  
• Order easily and securely online
  Whether at home or on the road - your new Mercedes-Benz is just a few clicks away.
  

In the Mercedes-Benz Online Store you will find a wide range of vehicles that are available immediately. Here you can find answers to the most frequently asked questions about vehicles and test drives:

Which vehicles are available in the Mercedes-Benz Online Store?

The Mercedes-Benz Online Store offers you a wide range of attractive vehicles, current promotions and exclusive special models. As the vehicles offered in the Online Store are fully configured, the vehicle of your choice will be available within 2 - 3 weeks of signing the contract. A different delivery time applies to special offer vehicles that are available in the Mercedes-Benz Online Store before the official market launch.

I have a question about a vehicle. Where can I obtain further information?

You will find specific information on the respective vehicle in the detailed view of each offer. In addition to highlighted equipment and technical data, all standard and special equipment is also listed there.
If you do not find the information you are looking for, please contact our customer service. We are there for you by email (mercedes-benz-vietnam@mercedes-benz.com) and telephone (1800 400110).

Hours of operation of the customer care center (CCC):

• Star Assist 24h: 24/7
• Car sales & test drive: Monday through Saturday – 8am-10pm
• After-sales: Monday through Friday – 8am-5pm
  

My desired vehicle is not available in the Mercedes-Benz Online Store. What can I do?

We regularly expand the range of vehicles in the Mercedes-Benz Online Store. If your desired vehicle is not currently available, you can request it from us using this form.
Or you can contact us directly: We are there for you by email (mercedes-benz-vietnam@mercedes-benz.com) and telephone (1800 400110).

Hours of operation of the customer care center (CCC):

• Star Assist 24h: 24/7
• Car sales & test drive: Monday through Saturday – 8am-10pm
• After-sales: Monday through Friday – 8am-5pm

Do the images correspond exactly to the vehicles that I can reserve and then lease, finance or buy?

We make every effort to ensure that the illustrations correspond to the available vehicles. However, it may happen that the desired vehicle differs from the illustrations. Therefore, all illustrations must be understood as exemplary. Please also note that, for technical reasons, the colours shown can only be an approximation of the real paint colour.
Furthermore, the illustrations may also contain special equipment and accessories that are not included in the scope of delivery. The detailed view of each offer provides you with an overview of the equipment included: in addition to highlighted equipment and technical data, special equipment is also listed there.

Can I test drive the vehicle I want?

We make every effort to ensure that you can test drive the vehicle you want. However, it is not always possible for us to provide you with your desired vehicle from the Mercedes-Benz Online Store for a test drive. However, if this is not possible, we are always happy to provide you with a similarly equipped vehicle for a test drive.

How can I make an appointment for a test drive?

Simply click on the corresponding page: In it, you could choose your desired model, preferred dealer, and date & time. An authorisedMercedes-Benz dealer near you will then contact you to confirm the appointment.
Alternatively, you can also make a test drive appointment via our customer service: We are there for you by email (mercedes-benz-vietnam@mercedes-benz.com) and telephone (1800 400110). You can reach us from Monday to Saturday from 8 am to 5 pm.

What documents do I need to bring to the test drive?

For the test drive you need a valid driving licence and a valid identity card. Your preferred dealer would possible require other documents, depending on actual circumstances.

Who do I contact if I have further questions?

For individual questions and requests, please contact our customer service experts directly: We are there for you by email (mercedes-benz-vietnam.mercedes-benz.com) and telephone (1800 400110) . 

Hours of operation of the customer care center (CCC):

• Star Assist 24h: 24/7
• Car sales & test drive: Monday through Saturday – 8am-10pm
• After-sales: Monday through Friday – 8am-5pm

All offers of theMercedes-Benz Online Store are visible to you even without registration and login; we would recommend you to register to use the platform at its full extent. You will need a user account at the latest when you want to reserve a specific vehicle online.

I have forgotten my password. What shall I do now?

If you have forgotten or misplaced your password, please use the 'Forgotten password' link in the login. You will then receive an email with which you can reset your old password and set a new one.

I would like to delete my user account. How is this done?

To delete your user account, please contact our customer service: We are there for you by email (mercedes-benz-vietnam@mercedes-benz.com) and telephone (1800 400110). 

Hours of operation of the customer care center (CCC):

• Star Assist 24h: 24/7
• Car sales & test drive: Monday through Saturday – 8am-10pm
• After-sales: Monday through Friday – 8am-5pm

Is my personal data protected during input and transmission?

Yes, all processes in which you enter personal details and transmit them to us are encrypted via a secure internet connection (https).