In the Mercedes-Benz Online Store you will find a wide range of vehicles that are available immediately. Here you can find answers to the most frequently asked questions about vehicles and test drives:
Which vehicles are available in the Mercedes-Benz Online Store?
The Mercedes-Benz Online Store offers you a wide range of attractive vehicles, current promotions and exclusive special models. As the vehicles offered in the Online Store are fully configured, the vehicle of your choice will be available within 2 - 3 weeks of signing the contract. A different delivery time applies to special offer vehicles that are available in the Mercedes-Benz Online Store before the official market launch.
I have a question about a vehicle. Where can I obtain further information?
You will find specific information on the respective vehicle in the detailed view of each offer. In addition to highlighted equipment and technical data, all standard and special equipment is also listed there.
If you do not find the information you are looking for, please contact our customer service. We are there for you by email (mercedes-benz-vietnam@mercedes-benz.com) and telephone (1800 400110).
Hours of operation of the customer care center (CCC):
- Star Assist 24h: 24/7
- Car sales & test drive: Monday through Saturday – 8am-10pm
- After-sales: Monday through Friday – 8am-5pm
My desired vehicle is not available in the Mercedes-Benz Online Store. What can I do?
We regularly expand the range of vehicles in the Mercedes-Benz Online Store. If your desired vehicle is not currently available, you can request it from us using this form.
Or you can contact us directly: We are there for you by email (mercedes-benz-vietnam@mercedes-benz.com) and telephone (1800 400110).
Hours of operation of the customer care center (CCC):
- Star Assist 24h: 24/7
- Car sales & test drive: Monday through Saturday – 8am-10pm
- After-sales: Monday through Friday – 8am-5pm
Do the images correspond exactly to the vehicles that I can reserve and then lease, finance or buy?
We make every effort to ensure that the illustrations correspond to the available vehicles. However, it may happen that the desired vehicle differs from the illustrations. Therefore, all illustrations must be understood as exemplary. Please also note that, for technical reasons, the colours shown can only be an approximation of the real paint colour.
Furthermore, the illustrations may also contain special equipment and accessories that are not included in the scope of delivery. The detailed view of each offer provides you with an overview of the equipment included: in addition to highlighted equipment and technical data, special equipment is also listed there.
Can I test drive the vehicle I want?
We make every effort to ensure that you can test drive the vehicle you want. However, it is not always possible for us to provide you with your desired vehicle from the Mercedes-Benz Online Store for a test drive. However, if this is not possible, we are always happy to provide you with a similarly equipped vehicle for a test drive.
How can I make an appointment for a test drive?
Simply click on the corresponding page: In it, you could choose your desired model, preferred dealer, and date & time. An authorisedMercedes-Benz dealer near you will then contact you to confirm the appointment.
Alternatively, you can also make a test drive appointment via our customer service: We are there for you by email (mercedes-benz-vietnam@mercedes-benz.com) and telephone (1800 400110). You can reach us from Monday to Saturday from 8 am to 5 pm.
What documents do I need to bring to the test drive?
For the test drive you need a valid driving licence and a valid identity card. Your preferred dealer would possible require other documents, depending on actual circumstances.
