Warranty and service.
All information about warranty and service for vehicles from the Mercedes-Benz Online Store can be found here.
Guaranteed to keep you well protected on the road.
All vehicles that you have reserved and subsequently purchased from the Mercedes-Benz Online Store are covered by the full Mercedes-Benz warranty.
Personal service for you and your Mercedes-Benz.
All Mercedes-Benz services apply to all vehicles that you have reserved and subsequently purchased in the Mercedes-Benz Online Store. Here you will find the most important information on the topic of service.
Who do I contact if I have further questions?
Our customer service experts will be happy to answer your questions by phone (1800 400110) and by email (mercedes-benz-vietnam@mercedes-benz.com).
Hours of operation of the customer care center (CCC):
- Star Assist 24h: 24/7
- Car sales & test drive: Monday through Saturday – 8am-10pm
- After-sales: Monday through Friday – 8am-5pm
Who will support me after the purchase?
Your authorised Mercedes-Benz dealer is always there for you. They offer you the full Mercedes-Benz service for the vehicle that you have reserved in the Mercedes-Benz Online Store and subsequently purchased.
Can I make full use of the Mercedes-Benz Service?
Of course - your authorised Mercedes-Benz dealer will be there to help you with all service issues.
Services and extras for your mobility.
Here you will find the most important information about additional services in connection with your vehicle. These include, for example, topics such as special equipment, accessories and service packages (maintenance package, complete service package and warranty package). If your question is not listed here, please contact our customer service.
Can I select additional special equipment for my desired vehicle in the Mercedes-Benz Online Store?
No separately bookable special equipment is offered for the vehicles offered in the Mercedes-Benz Online Store in addition to the special equipment listed in the offer. If you would like to purchase a vehicle with additional special equipment, you can request your desired vehicle from us using this form.
Can I order additional accessories for my desired vehicle in the Mercedes-Benz Online Store?
Yes, you can purchase additional accessories for the vehicle of your choice from your authorised Mercedes-Benz dealer, independently of your order in the Mercedes-Benz Online Store. Please contact our Mercedes-Benz Vietnam authorised dealers - we will be happy to advise you.
What if I want to add an insurance or service product after completing my order?
Our Customer Service or your authorised Mercedes-Benz dealer will be happy to advise you on the choice of a suitable insurance or serviceproduct.
If you have any further questions, please contact us by email (mercedes-benz-vietnam@mercedes-benz.com) or by phone (1800 400110).