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Discontinuation of the Mercedes-Benz Service App.

At Mercedes-Benz, it's not just in our DNA to constantly develop our vehicles in order to offer you maximum driving pleasure. We are also improving our services for you and your Mercedes-Benz.
We have therefore decided to transfer the services from the Mercedes-Benz Service App to the Mercedes-Benz App and to stop operating the Mercedes-Benz Service App on 31.03.2025.

How can you continue to use the services?
In order to continue to use the services known from the Mercedes-Benz Service App, such as booking workshop appointments via the app, please use the Mercedes-Benz App. You can download this free of charge from the Apple App Store or Google Play Store and then log in with your Mercedes me ID.

The discontinuation of the Mercedes-Benz Service App.

Sneak preview

Our proven services from the Mercedes-Benz Service App in a new place: in the Mercedes-Benz App.

A sneak preview of the integrated services in the Mercedes-Benz App.

Mercedes-Benz Service App

All functions at a glance

To ensure that your Mercedes-Benz is always in top shape, the Mercedes-Benz Service App reminds you about your next service appointment. Booking an appointment is just as quick and easy: book your next appointment with your preferred Mercedes-Benz service partner in the app.

Mercedes-Benz EQB 300 4MATIC | Energy consumption combined: X,X-X,X kWh/100 km | CO₂ emissions combined: XXX-XXX g/km | CO₂-Class: X

Service App in the vehicle

Still available for you: The Service App directly in your Mercedes-Benz.

Use the digital functions you are used to on your smartphone directly and conveniently in your Mercedes-Benz. With the pre installed Service App you receive service relevant information at a glance on your dashboard.

The Service App in the vehicle makes digital service even easier.

Reminder and status information:
See various service-relevant status displays for your Mercedes-Benz, such as the next service due date directly on the screen of your vehicle.

 

Convenient appointment booking:
Book appointments with your Mercedes-Benz service partner directly in your vehicle. Appointments that have already been booked are displayed on the dashboard, where you can access information again or cancel the appointment.

 

Individual offers:
Receive individual service offers from your Mercedes-Benz service partner directly in the vehicle.

 

Service at any location:
Find a Mercedes-Benz service partner near you or at a travel destination quickly and easily to receive the best possible service when you're on the move.

The Mercedes-Benz Service App in a Mercedes-Benz car.

More Mercedes-Benz apps

Various apps. A digital world.

Connect the Mercedes-Benz apps to your vehicle, and experience your Mercedes-Benz in a new way time and time again thanks to innovative Digital Extras.

Mercedes-Benz Service App - FAQs

Frequently asked questions about the discontinuation of the Mercedes-Benz Service App.

The migration from Mercedes-Benz Service App to Mercedes-Benz App will be done step by step. Prospective, by the end of the year all service features will be available in the Mercedes-Benz App.

Log into Mercedes-Benz App with your Mercedes me ID.

Not all service features are migrated yet. But you can use the Mercedes-Benz Service App until until March 31st 2025. In case you do not use the current version of the app, this also could be a reason for not showing the new features. Please update the app and try again.

The booking feature is not implemented to the Mercedes-Benz App yet. We work on it with great effort.  

The features from Mercedes-Benz Service App will be available via the Service tile in the Mercedes-Benz App.

Use the latest app version and log in with your Mercedes me ID.

The Mercedes-Benz Service App and Mercedes-Benz App use the same Data Protection notices.

No, because both apps have the same Terms and Conditions as well as Data Protection notices.

The app will be deleted from stores and we recommend to delete it from the customer’s device.