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Digital Extras

Your Mercedes-Benz. Our Digital Extras.

Right from the start, your Mercedes-Benz has more to offer than you might at first realise. Depending on your vehicle model, the special equipment you have chosen, the year of manufacture and the country, many Digital Extras for topics such as remote, navigation, charging, GUARD 360° and entertainment are included for a term of 36 months from the date of purchase of the new vehicle. If you would like to continue to benefit from the advantages of the Digital Extras after the initial term, you can renew them with just a few clicks in the Mercedes-Benz Store. If you wish to purchase additional Digital Extras not purchased during the vehicle purchase, you can do so at any time in the Mercedes-Benz Store.

Standard Equipment Digital Extras

Standard Equipment Digital Extras. Included in your Mercedes-Benz.

Our Standard Equipment Digital Extras are already installed in your Mercedes-Benz before you get in for the first time. To use these Standard Equipment Digital Extras, all you need to do is create a Mercedes me ID, agree to the Terms of Use, link your vehicle to your Mercedes-Benz account and download the Mercedes-Benz App on your smartphone.

Activate Standard Equipment

Digital Extras Packages

Digital Extras Packages. Benefits for you.

Get the upgrade for your Mercedes-Benz with our Digital Extras, and use your smartphone to remotely operate, customise and digitally add to your vehicle. This is because there's more in it for you at Mercedes-Benz. Many Digital Extras such as Remote, Navigation, Charging, GUARD 360˚ and Entertainment are already included from the time of purchase for a term of 36 months. The exact availability depends on your vehicle, the special equipment you have chosen, the year of manufacture and the country in which you live. Once the initial term has expired, you can easily and conveniently extend the desired Digital Extras in the Mercedes-Benz Store.

Product changes may have been made since the production of this content.

How to book Digital Extras – this is how it works.

Log in or register with your Mercedes me ID to experience our Digital Extras. Your personal Mercedes me ID is the key to the digital world of Mercedes-Benz and offers even more benefits beyond:


 - Manage your vehicle and experience the world of Digital Services
 - Receive personalized recommendations
 - Edit your personal data and preferences
 - Manage appointments at our Mercedes-Benz dealers

Mercedes-Benz Apps: Making the most of Digital Extras.

Log in to the Mercedes-Benz App with your personal Mercedes me ID and use all the advantages of our Digital Extras. The best connection to your Mercedes-Benz: The Mercedes-Benz App contains everything you need to know about your Digital Extras. The Mercedes-Benz Store App has now been integrated into the Mercedes-Benz App to make it even easier to use and bundle the applications.

The best connection to your Mercedes-Benz: The Mercedes-Benz App.
Learn more

FAQ

Do you still have questions about Digital Extras?

Would you like to know more about Digital Extras? The most important questions and answers about registration, payment and use are available here.

To use Mercedes-Benz Digital Extras, you first need a Mercedes me ID. To register for Mercedes-Benz Digital Extras, please follow these steps:

  1. Download the Mercedes-Benz App from the App Store or Google Play.
  2. Enter your telephone number or email address and tap "Next".
  3. Complete your personal information.
  4. Read the Terms of Use and tick the box to accept them.
  5. Tap on "Register".
  6. Enter the verification code sent to your smartphone or email address to complete the registration process.

 

You can register/login here

  1. Make sure your vehicle is in an area with network connectivity. This is a necessary requirement for the successful activation and deactivation of your Digital Extras.
  2. Login to the Customer profile (customer login) on Mercedes-Benz website using the user symbol at the top right of the screen.
  3. Click on the user symbol again and select the entry "My Dashboard".
  4. On this page you will see the entry "Manage my digital extras" select this to get to the overview of your Digital Extras.
  5. Here you can either activate all purchased digital extras with one click by clicking on "Deactivate/activate all subsequent digital extras", or activate the digital extras individually.
  6. Please note that activation of some Digital Extras may require you to provide additional information. If this is the case, you will be automatically informed.
  7. Activation of security-related digital extras, such as remote locking and unlocking, opening windows and sunroof or certain location services, requires verification of your identity. You can currently only carry out this identity check in your Mercedes-Benz App or at your dealership.
You can register/login here

Some Digital Extras come with your vehicle, you don't have to buy them. To benefit from additional services however, a purchase is necessary here.

 

These are some of our most popular services:

 

• Remote Retrieval of Vehicle Status
• Vehicle Tracker
• Parked Vehicle Locator
• Remote Engine Start
• Live Traffic Information
• Send2Car

 

The following services are included free of charge:

 

• Maintenance Management
• Accident Recovery and Breakdown Management
• Telediagnostics
• Remote Vehicle Diagnostics

 

To purchase a Digital Extra, please follow these steps:

 

1. Download the Mercedes-Benz App.
2. Open the app on your smartphone.
3. Select a product from the list and tap "Add to basket".
4. Tap on "Go to basket" to proceed to the checkout.
5. Tap on "Order now" and select a means of payment.
6. To complete your order, tap on "Buy now".

 

To discover and purchase all available services, please visit the Mercedes-Benz Store online or download the Mercedes-Benz Store App and log in with your Mercedes me ID.

 

iOS

Android

There are two ways to renew services or purchase new services:

 

• You will receive a reminder by email 2 weeks before the end of the term. Simply follow the link in the email to renew your services.
• You can purchase new services and extend terms at any time in the Mercedes-Benz Store App. These are automatically appended to your current terms.

 

Please follow these steps to renew or purchase services that are expiring:

 

1. Open Mercedes-Benz Store.
2. Tap "Renew" in the menu.
3. Select your desired term.
4. Tap on "Order now".
5. Tap on "Buy now" to complete your order.

 

iOS

Android

You can use the Mercedes-Benz App to set up your Mercedes-Benz with EQ technology before you set off. We explain below how to set the desired state of charge, specify a departure time and initiate pre-entry climate control.

 

To set the maximum state of charge:

 

1. Open the Mercedes-Benz App.
2. Tap on "Charging options".
3. Tap on "Maximum state of charge", select "100%" and tap on "Apply". Your Mercedes is now configured for the highest possible state of charge.

 

To specify the departure time:

 

1. Open the Mercedes-Benz App.
2. Tap on "Charging options" and then on "Departure time".
3. Select "One time" for a single trip or "Weekly profile" for a recurring trip.
4. Choose your departure time. If you have specified "Weekly profile", also select the desired days of the week.
5. Tap "Save" in the top right corner of the screen to save your new departure time.

 

To set up pre-entry climate control:

 

1. Open the Mercedes-Benz App.
2. Tap on "Charging options" and then on "Pre-entry climate control".
3. Select "Temperature".
4. Set a temperature for the driver's seat or the passenger seat. Optionally, you can also select "Entire vehicle".
5. Tap "Save" to save your pre-entry climate control settings. You have then set up pre-entry climate control for your vehicle.

Please follow these steps to lock and unlock the vehicle doors using the Mercedes-Benz App:


1. Open the Mercedes-Benz App.
2. Select "Lock status".
3. Check the lock status at the top of the screen to see if the doors are locked or open.
4. Tap the button to lock or unlock the doors.
5. Enter your four-digit PIN to confirm or use Face ID.

Activate the "Stolen Vehicle Help" service in the Mercedes-Benz App to be able to find your vehicle in the event of theft or loss. After activation, this service can help to speed up the investigation by police.

 

The service can be purchased as part of the GUARD 360˚ Package in the Mercedes-Benz Store. Please be sure to activate Stolen Vehicle Help as soon as you receive your vehicle. The benefit of this service can only be claimed 30 days after purchase (waiting period). Vehicles that are already untraceable prior to the purchase of this service or during the waiting period are not covered by the benefit of this service. Please also note your individual insurance conditions, which apply independently of this service.

 

To activate Stolen Vehicle Help:



1. Open the Mercedes-Benz App.


2. Go to "Settings".


3. Tap on "Manage services".


4. Scroll down to "Stolen Vehicle Help".


5. Tap the button to activate the service.


To use Stolen Vehicle Help:


 

1. Open the Mercedes-Benz App.


2. Tap on "More" and select "Stolen Vehicle Help".


3. Confirm your details.


4. Report the theft to the police.


5. Contact the security centre of our authorised service partner.

 

Once you have successfully launched Stolen Vehicle Help, our service partner will transmit the location data to the police. From this point on, the real-time location of your vehicle is shared with the police. You have no insight into the location of your vehicle during the search process.