Star Assist 24h

Mercedes-Benz Star Assist 24h. 

Mercedes-Benz Star Assist 24h. 

The Mercedes-Benz Star Assist 24h roadside assistance program features a comprehensive range of solutions to assist customers 24/7 in situations of vehicle immobilization or minor mishap which are summarized below:

  • 24/7 over the phone support;
  • On-site assistance if the vehicle requires more than over the phone support;
  • Free towing to authorized Mercedes-Benz dealership for an unlimited distance;
  • Free towing to a tire shop and up to a distance of 15 kilometers in case of flat tire;
  • Up to 10 liters of free fuel per incident of a vehicle running out of fuel and car cannot start (this benefit is only available up to 2 times/year);
  • Coordinate to collect and bring a spare key to the current vehicle location in case of mistakenly locked or lost of key and a spare key is located within a 15km radius;
  • In the event that customers’ vehicle is towed away, immediate mobility will be provided either in form of a limousine for up to 50 km or taxi up to a fare of 600,000 VND.
  • In the event of an accident, customers will be evacuated or repatriated to a nearest medicalfacility. Expenses in relation to evacuation or repatriation are limited to a maximum amount of 140,000,000 VND

All customers who buy a Mercedes-Benz vehicle from June 1, 2020 will receive these utilities within 3 years (starting from the date of vehicle sales invoice) and unlimited number of service requests without mileage limitation.

Mercedes-Benz Star Assist 24h program will not apply to some specific cases, please contact the authorized dealer for more details.

To contact our Star Assist 24h by phone, call 1800 400 110..