Mercedes-Benz Accident and Breakdown Management.

An accident – now what?

Step 1: Put on fluorescent jacket, secure the accident site and provide first aid.
Step 2: Report emergency to rescue services or police (if necessary).
Step 3: Enter accident data in accident log.
Step 4: Take photos of vehicles involved in the accident and of the accident site.
Step 5: Call the Mercedes-Benz Service hotline at 00800 1 777 7777*, describe the type of damage and have vehicle documents on hand. A Mercedes-Benz service employee will process your case and actively support you in taking additional steps. This includes organising transport of your vehicle to the prioritised Mercedes-Benz Service Centre and ensuring that you remain mobile.

* Free of charge Fees may apply to calls from mobile phone networks. Alternative number: +49 (0) 69 9530 7277