In Vietnam, Mercedes-Benz dominates the luxury market being a leader in automobile manufacturing as well as After-sales service. With 10 dealers and service centers across the nation, it doesn’t come by accident that Mercedes-Benz Vietnam was given the Best Service Excellence Award, including the No.1 in J.D. Power’s CSI Award for Mercedes-Benz among 8 markets in South East Asia. Attempting to continuously lead in after-sales service, especially in customer satisfaction, Mercedes-Benz Vietnam has carrying out the Service Camp program in order to provide after-sales service in 6 areas outside metropolitan cities including Nha Trang, Buon Me Thuot, Pleiku, Vinh, Ha long and Lao Cai.
In each mentioned destination, Mercedes-Benz Service Camp opens in 2 days (04 days in Nha Trang) to welcome local customers. Instead of travelling a long distance to Mercedes-Benz official dealers in other cities, local customer can experience the best-quality after-sales service. This campaign has successfully fulfilled its task in Nha Trang sea city and mountainous Buon Me Thuot and on the way to the next mountainous destination – Pleiku city. There are more than 100 cars being checked and maintainanced in Nha Trang and Buon Me Thuot.
When local customers have their Mercedes-Benz cars maintained by well-trained maintenance experts, they are totally convinced by the excellent service Mercedes-Benz offering.
Service Camp helps to increase brand presence and brand awareness nationwide, also enhance customer service as well. In the last 128 years, the enduring success of three-pointed star brand has been contributed mainly by customer trust, in which professional after-sales service always plays an important role.